Return Policy

Due to the nature of our products—which are personal, intimate, and considered consumables—we are unable to accept returns or exchanges unless the item is found to have a clear and verifiable defect.

We kindly ask all customers to read the product descriptions carefully before making a purchase. If you have any questions, feel free to reach out to our customer service team. We’re here to help and happy to provide clarification.

What If the Product Has a Defect?

If you discover a visible or functional defect within 7 days of receiving your order—such as tearing, no power, or failure to vibrate—please follow the steps below:

  1. Contact us via email: info@peachmuse.ca

  2. Provide clear photos or videos showing the defect

  3. We will verify the issue with the manufacturer

  4. If confirmed as a product defect, we will arrange for a replacement or refund

  5. You must return the product with all original components, packaging, and accessories

  6. Return shipping costs are the responsibility of the customer

Please note:

  • Products damaged due to personal misuse are not eligible for return or exchange.

  • Due to the sensitive nature of our items, all returned products will be securely disposed of and never resold under any circumstances.

Return Process for Defective Items

  1. Contact customer service with your concern

  2. Submit image or video evidence of the defect

  3. Our team will verify the issue with the manufacturer

  4. We will notify you of the eligibility for return/exchange

  5. Return the item with all packaging and accessories included

  6. Once received and confirmed, we will send a replacement, issue a refund, or provide store credit